Below are the legally binding Terms & Conditions of using BikeTrac as a product/service that must be agreed
to before registering for an account.
Location of a stolen vehicle
Please note that BikeTrac is a product designed to alert you by SMS text
message, email or push notification if using the app. If your vehicle is moving without keys and
ignition off, when the system is ‘armed’. Location of the vehicle is shared with the Police. If
required BikeTrac Limited will attend location to use RF (VHF) in liaison with the Police.
Recovery of a stolen vehicle (or other asset with BikeTrac fitted) is not
currently part of the
service provided. No liability will be accepted by BikeTrac Limited to recover a stolen or lost
vehicle or asset, nor will BikeTrac Limited be liable to reimburse the owner should their
vehicle not be recovered, or if it is damaged.
BikeTrac Limited also takes no responsibility if your BikeTrac unit has been
installed incorrectly, resulting in malfunctioning of the system and/or theft of a vehicle.
Subscribers must not attempt to recover a stolen vehicle (or any other asset fitted
with BikeTrac). Subscribers must contact their local Police authority who will
decide whether to utilise the BikeTrac system as part of their recovery and/or
criminal
investigation efforts.
If a vehicle is stolen and not recovered, BikeTrac Limited will not refund any
pre-paid subscriptions. Direct Debits can be cancelled in accordance with section 8 of these
terms and conditions. Subscriptions may be transferred to brand-new BikeTrac
units, however not
second hand units.
Terms and conditions of BikeTrac services
These terms are considered by BikeTrac Limited to set out the whole agreement between it and the
Subscriber in respect of goods and services concerning BikeTrac. Please read
these terms before
fitting and installing BikeTrac. By fitting and / or
installing BikeTrac you agree to these
terms and that they are legally binding.
The BikeTrac service will become available to the subscriber no longer than 24
hours following successful installation of the hardware, successful registration of the product
and the successful purchasing of relevant subscriptions with BikeTrac Limited – providing the
procedures as set out in this manual are adhered to. Subject to these terms, BikeTrac Limited
will use all reasonable measures to maintain the BikeTrac services to the
subscriber for the
subscription period.
The subscriber agrees to comply with all subscriber procedures provided to the subscriber in
this document and through other communication by BikeTrac Limited.
Upon becoming aware or suspecting a vehicle has been stolen, the subscriber must immediately
take the following actions:
Notify the police and advise them that the vehicle is fitted with a tracking device and
get a crime reference number. It is important the the crime number is passed to the SOC
(Secure Operating Centre) who represent BikeTrac Limited.
Access to the map via web portal or APP will be prohibited upon the device being
confirmed stolen. Access will be reinstated once a resolution is achieved. This is in
accordance with Thatcham accreditation.
Regardless of the manner in which the subscriber becomes aware of the stolen vehicle, it remains
the responsibility of the subscriber to inform the police and liaise to recover the vehicle. Due
to the many factors outside of its controls, BikeTrac Limited does not guarantee that the
BikeTrac system will lead to the location of the Subscriber’s stolen vehicle.
If the Subscriber uses the BikeTrac system for any other purpose other than the
location of the Subscriber’s stolen vehicle and/or other than in accordance with these terms,
BikeTrac Limited may be entitled to claim damages (where applicable) in accordance with the
general rules of English law and will be entitled to terminate these terms.
The BikeTrac service is only provided for use within the United Kingdom. The
service may operate abroad, however BikeTrac Limited makes no guarantees to its accuracy.
It is up to the customer to ensure their contact details are kept up to date on
the BikeTrac system. BikeTrac Limited will take no responsibility and accept no
liability should the BikeTrac system fail due to inaccurate Subscriber contact
information on
the BikeTrac system.
BikeTrac must be fitted by a professional automotive electrician with a Thatcham
or manufacturers accreditation. BikeTrac Limited will not give any advice to Subscribers on how
to fit the unit to their vehicle.
Subscriptions
All subscription charges and other payments under these terms must be paid in advance as set out
on any order forms, online or in printing. There is a minimum of a 12 month subscription period,
and may be paid for by monthly recurring payment or one, two or three year periods. All
subscriptions may be terminated at any time in accordance with clause 8 below.
BikeTrac Limited will endeavour to remind Subscribers when their subscriptions are about to
expire, however no guarantees can be made that this will be the case. It is the responsibility
of the Subscriber to ensure their subscription is up-to-date and valid.
The Subscriber accepts that their subscription to the BikeTrac service in no way
mitigates their responsibility to ensure their vehicle is safe at all times, to obtain adequate
insurance for the vehicle or to comply with the Subscriber procedures set out in this document.
It is always possible that, despite our best efforts, some of the goods and services we sell and
supply may be incorrectly priced. If the correct price of our goods or services is higher than
the stated price, we will normally, at our discretion, contact you before accepting your
request, or reject your request and tell you. If the pricing error is obvious and unmistakable
and could have reasonably been recognised by you as a mis-pricing, we do not have to provide any
goods or services at the incorrect (lower) price.
The Subscriber accepts that their subscription to the BikeTrac service in no way
mitigates their responsibility to ensure their vehicle is safe at all times, to obtain adequate
insurance for the vehicle or to comply with the Subscriber procedures set out in this document.
It is always possible that, despite our best efforts, some of the goods and services we sell and
supply may be incorrectly priced. If the correct price of our goods or services is higher than
the stated price, we will normally, at our discretion, contact you before accepting your
request, or reject your request and tell you. If the pricing error is obvious and unmistakable
and could have reasonably been recognised by you as a mis-pricing, we do not have to provide any
goods or services at the incorrect (lower) price.
If you do not agree to the variation of the subscription fees notified to you in accordance with
3.4 of these terms & conditions you may be able to return and/or cancel the service it
relates
to. Please see section 8 of these terms and conditions, ‘Term and Termination’.
It is up to the Subscriber to ensure they have a valid subscription. If the Subscriber does not
have a valid subscription then they will not receive any alerts such as stolen alerts or low
battery level warnings. All historical journey data will also be lost if the subscription
expires. BikeTrac Limited will not be held liable for any loss of data resulting from an expired
or invalid subscription.
Subscriptions are non transferable to a new keeper and are non refundable. Subscriptions stays
with the original owner and therefore can be transferred from bike to bike and from old device
to new device.
Equipment warranty
If the equipment becomes inoperative or develops faults due to defective components, workmanship
or design within the warranty period, BikeTrac Limited or one of its agents upon the return of
the faulty equipment to the original seller will (at its option) repair or replace the equipment
free of charge. BikeTrac Limited shall have no such obligation if the equipment or installation
has been tampered with, modified or repaired by persons other than approved BikeTrac Limited
representatives, or has otherwise been subject to misuse, accident or fair wear and tear. As a
consumer the Subscriber has certain rights under law regarding the return of defective goods and
these terms shall not affect the Subscriber's rights under law. These terms apply to any
repaired or replaced goods supplied to the Subscriber.
The BikeTrac unit must be fitted by a professional automotive electrician with a
Thatcham or
manufacturers accreditation.
Limitation of liability
BikeTrac Limited shall not be liable under these terms for any loss or damage that was not
caused by any breach on the part of BikeTrac Limited or its employees.
BikeTrac Limited shall not be liable for losses that result from its failure to comply with
these terms including, but not limited to, losses that fall into the following categories: loss
of income or revenue; loss of business; loss of anticipated savings; loss of data; or any waste
of time. However, this 5.2 shall not prevent claims for foreseeable loss of, or damage to, your
physical property.
Nothing in these terms shall affect the Subscriber's rights under law as a consumer or act to
exclude or limit any liability which at law cannot be excluded or limited.
The total aggregate liability of BikeTrac Limited in connection with these terms whether for
negligence or breach of contract or otherwise shall in no event exceed one hundred percent of
the consideration received by BikeTrac Limited from the Subscriber.
It is up to the Subscriber to keep his/her username and password safe at all times.
Should any one or more of the provisions contained in these terms be declared invalid or
unenforceable in any respect, the validity and enforceability of the remaining provisions
contained in these terms shall not in any way be affected or implied.
Assignment
These terms specifically relate to the Subscriber and the vehicle the BikeTrac
unit is fitted
to. Unless BikeTrac Limited agrees otherwise, these terms may not be transferred to any third
party, unless that third party has agreed separately to these terms and conditions occurring
from the transfer of ownership of the BikeTrac product.
Suspension of BikeTrac services
BikeTrac Limited may, at its sole discretion and without liability, at any time suspend the
BikeTrac services (in whole or in part) if a technical failure affects the
provision of the
same, or if any modification or maintenance is being carried out to the Network, or if changes
to the BikeTrac services are required for any reason, or if the Network operator
ceases to
trade.
BikeTrac Limited may, at its sole discretion and without liability, at any time suspend the
BikeTrac services (in whole or in part) if a technical failure affects the
provision of the
same, or if any modification or maintenance is being carried out to the Network, or if changes
to the BikeTrac services are required for any reason, or if the Network operator
ceases to
trade.
Term and Termination
Either BikeTrac Limited or the Subscriber shall be entitled to terminate
the BikeTrac services
in the event that the Subscriber or BikeTrac Limited is in serious or persistent breach of these
terms and (where capable of remedy) such breach has not been remedied within 30 days of a notice
requiring remedy.
BikeTrac Limited may change or add to these terms by notifying the Subscriber in writing.
BikeTrac Limited will give the subscriber at least one month’s notice of any changes. The
Subscriber may within one month after the service of such notice give one months notice in
writing terminating these terms if the Subscriber reasonably considers that they have been
disadvantaged by the change.
BikeTrac Limited shall be entitled to terminate the BikeTrac services and the
subscription
period upon the termination of the Subscribers ownership of the vehicle. Any subscription fees
paid up-front are non-refundable.
Termination shall be without prejudice to the accrued rights of the parties as at the date of
termination. If the Subscriber wishes to terminate these terms the Subscriber must notify
BikeTrac Limited in writing in accordance with clause 9.
If the subscriber should sell or otherwise cease to be the owner of the BikeTrac
unit, they must
notify BikeTrac Limited immediately that there has been a change of ownership.
General
Any notice required or permitted to be given by either party to the other under these terms
shall be in writing addressed to the other party at the contact address specified when the
Subscriber first registered their BikeTrac product with BikeTrac Limited, or
alternate address
communicated by either party to the other in writing after registration. If a communication is
sent by e-mail it shall be deemed to have arrived 12 hours after transmission, if sent by post 3
working days after posting and if sent by facsimile 12 hours after transmission. If such notice
is delivered personally or by courier to the address it shall be deemed to have been received
with immediate effect upon delivery.
These terms are governed by the relevant United Kingdom laws and are subject to the jurisdiction
of the relevant courts of the United Kingdom.
Data Protection
The Subscriber is giving their information to BikeTrac Limited, a privately owned UK company.
If the Subscriber interacts with BikeTrac Limited electronically, BikeTrac Limited may collect
the
Subscribers electronic identifier such as Internet Protocol (IP) address or telephone number
supplied by the Subscribers service provider.
BikeTrac Limited will use the Subscribers information to manage their BikeTrac Limited product
and account, and will not disclose the Subscribers information to any external parties, without
their prior consent. BikeTrac Limited may monitor telephone calls in order to improve service
levels and to prevent and detect fraud.
BikeTrac Limited would like to keep Subscribers informed by letter, phone and electronic means
(including email and mobile messaging) about products, services and additional benefits that
BikeTrac Limited believes may be of interest to the Subscriber. If the Subscriber does not want
this, then they must tell BikeTrac Limited the next time the Subscriber contacts the company.
If the subscriber wants a copy of the information BikeTrac Limited holds about them, they must
contact BikeTrac Limited in writing at: Data Protection Officer, BikeTrac Limited, Innovation
Centre, Silverstone Circuit, Silverstone, Northamptonshire, NN12 8GX, United Kingdom.